Privacy Statement

How we handle the information we gather when you visit our web site

Web server activity logs

Like most web servers on the Internet, our servers collect and store all of the information that your web browser sends when it requests a web page, including:

• the name, domain, and numerical internet address of the "host" computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet;
• the date and time you accessed our site;
• the Internet address of the web page that you came;
• the page you requested from our site and the number of characters sent to your computer; and
• the information your web browser software sends as its so-called "User Agent," which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer.

It is impossible to determine the actual identity of an individual user from this information.

The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site's organization, performance, and usefulness.

Electronic mail
When you send us personal identifying information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information), we use it to respond to your requests. We may forward your e-mail to other VisualMedia employees or contract personnel who are better able to answer your questions. We do not distribute lists of e-mail addresses to any parties outside of VisualMedia except as necessary to conduct business.

Online surveys
When you voluntarily provide us with personal information as part of an online survey, we use it to perform various quantitative and qualitative analyses to improve customer service and satisfaction. We may forward the information collected to other VisualMedia employees or contract personnel to perform the actual analysis. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our web site in any way. If you provided the information to us in error, you may request its removal at any time.

Ordering products
When you voluntarily provide us with personal information such as name, shipping and billing address, and credit card number when ordering products online, we use the information to fulfill your order. We may forward the information collected to other VisualMedia employees or contract personnel or to other computer systems (such as secure electronic commerce servers) to complete the requested transaction.

Marketing information
We may collect information from you, with your permission, that will allow us to provide various customer services, such as promotional materials and product availability notices. We may forward the information collected to other VisualMedia employees or contract personnel to provide specific marketing services. We will remove such information at your request.

Collection and release of gathered information
We want to make it clear that we will not obtain personal identifying information about you when you visit our web sites, unless you choose to provide such information to us. Except in the course of officially authorized law enforcement investigations, or in the event of a suspected attempt to deliberately circumvent our system's security with the intent to gain unauthorized access or to do physical damage (for example, an attack by hackers), we do not share any information we receive with any parties outside of VisualMedia. In the latter case, collected information associated with a suspected intruder might be shared with law enforcement agencies.

Retention of collected information

• Cookies - Some applications may save a "cookie" on your computer's hard disk to provide a temporary history of actions taken. A common example is the tracking of items placed in an online "shopping basket." We do not retain any record of "cookies" beyond what is necessary for running the application.
• Web server activity logs - Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.
• E-mail - Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response.
• Online surveys - Information collected via online surveys may be maintained at our discretion for an indefinite period of time.
• Marketing information - Such information may be maintained at our discretion for an indefinite period of time.

Access to your information and contacting VisualMedia
You can change your registration information or cancel your membership at any time. To do this, you should sign in then go to "Edit Account" and to request changes your details or call +44 (0)208 287 4646 to cancel your membership. Cancelling your membership removes from our records any details you have given to us.

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by e-mail, phone or post:

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.